DEDAT Application

How to create an online user account on the Western Cape Government customer service portal and to submit a Tourist Guide permit application.

1. Navigate to the Western Cape Goverment eService Portal

Click Here

https://westerncapegov.custhelp.com/

2. Scroll down and click on the Tourist Guide Permits but ton

  • In the new window, click on the Tourist Guide button to navigate to the Tourist Application window.

3. Log in or register

  • If already registered, enter your username and password.
  • If you have forgotten your password, select "Forgot your username or password?".
  • If not registered, select "Sign Up".

4. To register, fill in your details

  • Complete all the required information and click on the Create Account button.
  • When the account has been created succesfully, you will receive a confirmation email. Click on "My Profile" in the email. This will take you back to the Log In window.

5. Select one of the options

  • In the new window, click on the button for the option you require.

6. Read the pre-requisite

  • Before continuing with the application, read the pre-requisite.
  • When done, select the Next button.

7. Complete all the information

  • New Registration and Renewals require all details to be captured on application.
  • Upload all documentation where relevant. Plus, remember to add your current permit number for renewals.
  • Select the Next button to navigate to the following step.

8. Submit application

  • Complete all screens as per screen prompts.
  • Review the Tourist Guide Code of Ethics and then submit your application.
  • The "Thank You" window will show when your application is succesfull.